Build strong customer relationships through regular client communication.Perform add/modify/delete of user profiles and accounts.Escalates unresolved and outstanding customer issues to the Contact Team Leader or Manager when appropriate.

Experience dealing with a technical customer base.

Maintain working knowledge of company products, services, rates and processes.

Maintains current knowledge of relevant technology as assigned.

Communicates in a professional demeanor during all customer interactions to ensure high customer satisfaction standards are achieved.

Use appropriate business systems to track and resolve customer issues.Provide timely follow-up to client issues to ensure contractual timeframes and guidelines are met.Document, track and monitor technical issues to ensure timely resolution.Complete various assignments centered around billing, system maintenance and account auditing.This may include technical or logistics requests. Manage, maintain, and prioritize help desk cases effectively to assign second level issues to the proper support team member and departments when appropriate.Monitor phone lines and direct customer inquiries to the appropriate teams/departments.Coordinate with Production Control for AOG parts orders.Process customer requests for assignment to applicable subject matter experts.Provides aircraft on-ground (AOG) coverage.The Company will consider qualified applicants with arrest and conviction records. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience Knowledge and experience complying with OFCCP regulationsįamiliarity with defense and aerospace industry security clearance adjudication and maintenance standards *Extensive experience recruiting cleared talent, preferably Top Secret and TS/SCI *Īt least 5 years of full-lifecycle cleared technical recruiting experience in the defense/aerospace industry, with focus on software/systems engineering and cybersecurity technologyĮxtensive experience developing and executing sourcing strategies across a variety of platforms Real-time applicant tracking system data management Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements.

Provide complete, accurate, timely and inspiring information to candidates about the company and position to ensure a world-class candidate experience.ĭevelop and maintain a deep understanding of Collins Aerospace, Mission Systems, and the aerospace industryĭrive the recruitment process by setting clear expectations and delivering on commitments with a sense of urgency to the business as well as internal and external candidatesĮnsure that recruiting and hiring practices are compliant with all applicable local, state, and federal employment laws and OFCCP / EEOC guidelines Partner effectively with HR partners when working compensation offers, compliance, onboarding and other processesĭevelop and maintain a network of contacts to help identify, pipeline and source qualified candidates. is seeking a Remote Recruiter 7.Ĭollaborate with hiring managers to create dynamic job descriptions and understand the skills and abilities required for cleared technical rolesįacilitate the identification and selection of low-density cleared talent using multiple sourcing methods and make candidate recommendations to hiring managersĪct as a subject matter expert on market trends and competitive intelligence, sharing insights with customer groups to enhance their understanding of the market and talent landscape

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